Frequently Asked Questions
Find clear answers about wallet custody, recovery phrases, network selection, transfer checks, device changes, and avoiding phishing attempts.
Self-custody means you are responsible for protecting the credentials that control your wallet. Verify product-specific implementation claims independently.
Fetching live balances and broadcasting transactions generally needs connectivity. Recovery details should be protected offline.
Record it offline in the correct order and store it securely. Never screenshot it or share it in messages or cloud documents.
Private keys authorize blockchain actions; a recovery phrase can often regenerate wallet keys. Both are sensitive.
With a complete, correct recovery record, a compatible wallet can usually restore access. Check the software source first.
Verify the blockchain network and token contract. Matching token symbols do not guarantee compatible transfer routes.
Check the network, recipient address, token, amount, network fee, and any requested token permissions.
Beware imitation domains, sponsored links, misleading downloads, and unexpected permission requests.
Treat any website or support contact asking for a recovery phrase as dangerous. Pause before unexpected signatures.
Start with a safer setup
Check the source, prepare your backup, and keep control of your credentials.
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